Warranty Policy

Policy Overview

Makesenstudio warrants to the original purchaser that your Makesenstudio product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or at Makesenstudio.com under specifications for your product, from the date of purchase (or delivery as may be required in certain jurisdictions). Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased. This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws.

Warranty Periods

Keyboards: 2-year warranty from the date of delivery time.

How to make a claim

If you wish to file a warranty claim, please contact us at support@makesenstudio.com. Our customer service team will guide you through the claim process. When submitting a claim, please ensure that you have the product's order number and the original proof of purchase ready, displaying the purchase date and all relevant details of the product. Any claims regarding the limited warranty must be notified to us within a reasonable time after you notice the defect, and in no event shall it exceed the expiration date of the warranty period.

For warranty claims, we generally provide replacement parts (such as PCB, switches, stabilizers, or cables) rather than replacing the entire keyboard. This allows for faster service and helps reduce shipping costs.

Please note: The warranty is only valid for orders purchased directly from our official website.

Warranty Limitations

The warranty does not cover:

Damage caused by incorrect printing or modifications of the keyboard case.
Damage caused by misuse, water, drops, or improper handling.
Damage occurring during transportation (such claims must be made directly to the carrier).
Issues from unauthorized modification, disassembly, or repair.
Normal wear and tear or cosmetic damage (e.g. scratches, fading).
Damage caused by third-party accessories or unofficial software/firmware.
Products purchased from unofficial resellers or third-party websites.

If you have any questions about these Terms, please contact us at:

📧 support@makesenstudio.com