Shipping Policy
Thank you for visiting and shopping at makesenstudio.com. Our goal is to offer you the best shipping options. Below are the shipping terms and conditions.
Please note that the delivery time may vary depending on your location from our warehouse.
Orders are not shipped or delivered on weekends or public holidays.
To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.
Currency
All prices and transactions on our web store are processed in the U.S. Dollars (USD).
Shipping Regions
North America: United States、Canada
Europe: Germany, Czech Republic, Austria, Netherlands, Slovenia, Slovakia, Belgium, Poland, Croatia, Lithuania, Luxembourg, Estonia, Denmark, Denmark, Sweden, Ireland, Italy, Latvia, Bulgaria, Cyprus, Finland, France, Greece, Hungary, Portugal, Romania, Spain, United Kingdom.
Order Processing Time
Shipping from regional warehouses helps reduce transit times and customs delays. Orders are typically processed and shipped within 1–3 business days.
Please note that orders placed during public holidays may experience delays, depending on the holiday and our fulfillment schedule.
Please note that the following situations are not covered under the standard fulfillment timeframe:
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The logistics information above does not apply to pre-order items.
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Unexpected delays due to logistics, warehouse constraints, or force majeure (e.g., holidays, weather disruptions).
Delivery Time and Shipping Fees
| Region | Base Cost (USD) | Incremental Cost (USD) | Courier Company | Transit Time |
| US: zone1 | $8.80 | $3.50 | USPS | 3–7 business days |
| US: zone2 | $9.80 | $3.50 | USPS | 3–7 business days |
| US: zone3 | $9.80 | $3.50 | USPS | 3–7 business days |
| US: zone4 | $9.80 | $3.50 | USPS | 3–7 business days |
| US: zone5 | $11.50 | $4.50 | USPS | 3–7 business days |
| US: zone6 | $12.50 | $4.80 | USPS | 3–7 business days |
| US: zone7 | $13.50 | $5.20 | USPS | 3–7 business days |
| US: zone8 | $13.50 | $5.20 | USPS | 3–7 business days |
| US: zone9 | $14.50 | $6.50 | USPS | 3–7 business days |
| Germany | $9.50 | $3.50 | DHL | 2–5 business days |
| Czech Republic | $12.50 | $4.70 | DHL | 5–7 business days |
| Austria | $23.50 | $12.00 | DHL | |
| Netherlands | $13.50 | $6.50 | DHL | |
| Slovenia | $23.50 | $12.00 | DHL | |
| Slovakia | $23.50 | $12.00 | DHL | |
| Belgium | $14.50 | $7.80 | DHL | |
| Poland | $13.50 | $5.30 | DHL | |
| Croatia | $23.50 | $12.00 | DHL | |
| Lithuania | $23.50 | $12.00 | DHL | |
| Luxembourg | $24.50 | $12.00 | DHL | |
| Estonia | $24.50 | $12.00 | DHL | |
| Denmark | $25.50 | $12.00 | DHL | |
| Sweden | $29.50 | $12.00 | DHL | |
| Ireland | $25.50 | $12.00 | DHL | |
| Italy | $17.50 | $7.50 | DHL | |
| Latvia | $26.50 | $12.00 | DHL | |
| Bulgaria | $25.50 | $12.00 | DHL | |
| Cyprus | $25.50 | $12.00 | DHL | |
| Finland | $29.80 | $12.00 | DHL | |
| France | $16.50 | $7.00 | DHL | |
| Greece | $26.50 | $12.00 | DHL | |
| Hungary | $26.50 | $12.00 | DHL | |
| Portugal | $26.50 | $12.00 | DHL | |
| Romania | $26.50 | $12.00 | DHL | |
| Spain | $17.20 | $8.00 | DHL | |
| Canada | $12.00 | $4.50 | UPS | 5–7 business days |
| UK | $9.50 | $5.00 | Royal Mail | 2–5 business days |
| Australia | $21.00 | $15.00 | Australia Post | 7–10 business days |
| Russia | $37.00 | $35.00 | CDEK | 5–7 business days |
| Saudi Arabia | $32.00 | $17.00 | ZAJIL | 8–15 business days |
| Brazil | $39.50 | $32.00 | iMile / Correios | 10–15 business days |
| Mexico | $18.00 | $13.00 | J&T Express | 10–16 business days |
| Japan | $25.00 | $20.00 | Sagawa Express | 5–7 business days |
| South Korea | $25.00 | $9.00 | CJ Logistics | 10–16 business days |
| Philippines | $30.00 | $17.00 | WEL / DHL | 5–7 business days |
| Singapore | $14.80 | $7.00 | Warehouse distribution | 3–7 business days |
| Malaysia | $11.50 | $10.00 | GDEX | 3–7 business days |
| Hong Kong | $9.50 | $1.80 | Cainiao / SF Express | 2–4 business days |
| Macau | $8.50 | $2.10 | SF Express | 2–4 business days |
| Taiwan | $10.50 | $6.00 | HCT Logistics | 3–7 business days |
| Switzerland | $25.80 | $24.00 | PostNL | 12–25 days |
| Norway | $29.50 | $27.50 | PostNL | 12–25 days |
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order in your order history through your account dashboard. Please note that it may take up to 72 hours for the tracking information to be updated after your package is shipped.
If your tracking information has not been updated within 10 business days, please contact support@makesenstudio.com.
Shipping Restrictions
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Each order may only be shipped to one address. If you need to ship to multiple addresses, please place separate orders.
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We are currently unable to ship to P.O. Boxes or military APO/FPO addresses.
Delivery Delays to Remote Areas
Shipping to remote regions may require 1–2 additional business days beyond standard delivery times.
Refused Shipments
If you refuse delivery of your order for any reason and the package is returned to us, you will be responsible for return shipping costs and any applicable restocking fees.
Delivery & Inspection&Damage
If you’re unavailable during the delivery window, please contact the courier directly to reschedule.
Once the package is signed for (by you or a representative), we consider the delivery complete and accepted.
To protect your purchase, we strongly recommend recording an unboxing video. If you receive a damaged package or find any items missing or broken, please contact the shipping carrier to check the tracking number on the official website of the courier (keep photo or video evidence of the issue for verification). our Customer Support Email (support@makesenstudio.com)
Frequently Asked Questions (FAQ)
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My tracking says delivered, but I haven’t received the package.
Sometimes tracking updates may be premature. Please allow 1–2 business days and check with neighbors or your building’s mailroom. If the package does not arrive, contact Customer Support within 3 days of the “delivered” status.
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My order hasn’t arrived. What should I do?
Domestic orders (U.S./EU/UK/CA) typically arrive in 3–7 business days.
International orders may take 10–21 business days, excluding weekends and holidays. If your order exceeds these timeframes, contact the shipping carrier to check the tracking number on the official website of the courier. our Support Email (support@makesenstudio.com) for assistance.
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My tracking hasn’t been updated for several days.
We apologize for the delay. Sometimes tracking info lags behind the actual package movement. If your tracking hasn’t updated for over 72 hours, please try to check the tracking number on the official website of the courier (e.g., DHL, UPS) for the most accurate updates. our Support Email (support@makesenstudio.com).
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Will I be charged customs or import fees?
International orders may be subject to customs duties or import taxes based on your country’s regulations. These fees are determined by local customs authorities and are included in your order total.
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If you have any questions about these Terms, please contact us at:
📧 support@makesenstudio.com